Legal Notice and Terms and Conditions
In compliance with Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, we inform you that:- PRIVILEGE TOURS STP, LDA
- Trindade, São Tomé
- São Tomé and Príncipe
- Tax ID: 517538639
Privilege Tours STP, Lda informs users that all personal data is processed in accordance with the provisions of Organic Law 15/1999, of 13 December, on the Protection of Personal Data, and Royal Decree 1720/2007, of 21 December, which approves its implementing regulations.
Terms and Conditions
The texts (information, concepts, opinions and other similar items) and graphic elements (design, logos, source code and other similar items) that constitute the WEBSITE and are disseminated through it, as well as their presentation and layout, are the exclusive property of Privilege Tours STP, LDA, or are subject to exploitation rights through agreements with third parties.In this regard, they are protected by Spanish and EU intellectual property legislation, in particular Royal Legislative Decree 1/1996 of 12 April, approving the Revised Text of the Intellectual Property Law, and Law 5/1998, of 6 March, incorporating Directive 96/9/EC on the legal protection of databases into Spanish law.
Privilege Tours STP, LDA does not grant any licence or authorisation for the use of its industrial or intellectual property rights or any other rights related to the WEBSITE, unless expressly agreed in writing.
Users may reproduce content from the WEBSITE solely for private use (storage, backup copies or printing on paper). Any reproduction, distribution, transformation or presentation of the content of the WEBSITE for commercial or public purposes is expressly prohibited without the written authorisation of Privilege Tours STP, LDA or, where applicable, the corresponding third-party owners.
The following are specifically prohibited:
- The use of ‘framing’ to display pages from the WEBSITE on external sites without written consent.
- The insertion of images from the WEBSITE through ‘in-line linking’ on external sites without prior authorisation.
- The extraction and use of elements from the WEBSITE, with or without prejudice to Privilege Tours STP, LDA, in accordance with applicable legislation.
Web Security
This website has an SSL security certificate and uses industry-recognised data protection technologies (firewalls, encryption, access control). Transactions are secured by Banco Santander's systems, ensuring advanced protection of the data provided by customers.
Cancellation Policy, Reservation Changes and Minimum Age for Purchase
If you have rented a vehicle and wish to extend the rental period, you must contact our office before the current contract expires. Changes to delivery and return dates or conditions may result in changes to rates and vehicle availability.
Promotional bookings:
Bookings made under promotional conditions or with special rates are non-refundable in the event of cancellation, modification or no-show.
Other bookings:
For standard bookings with advance payment, the following cancellation conditions will apply:- Cancellations more than 15 days prior to the start of the service: 100% of the amount paid will be refunded.
- Cancellations between 8 and 15 days in advance: 50% of the amount paid will be refunded.
- Cancellations 7 days or less prior to the start of the service: No refund will be made.
Vehicle Rental and Delivery Policy
Minimum age and required documentation Privilege Tours will only rent vehicles to drivers who meet the following requirements:- Be at least 18 years of age.
- Have a valid and current driving licence.
- Present a valid passport or identity document.
- Have paid the reservation amount in full.
Vehicle collection and return
The vehicle can be collected at the airport or at our offices, depending on the option selected when making the booking. The vehicle must be returned to the same agreed location, with the fuel tank at the same level as when it was collected.